YOUR ROLE AT  DOMPÉ

AD of Patient Access Managers will be responsible for leading a team of Patient Access Managers with a focus on design, implementation and maintaining patient support services to maximize access to our product for patients to whom it has been prescribed. The AD will identify trends  in access barriers and propose strategies to address patient access needs.  If required, the AD will lead the vendor selection process, specify required service levels, and manage the performance of the team.  The AD will also be a member of the field leadership team working hand-in-hand with our Directors of Field Access Managers to support the needs of physicians and their patients in the field.  The AD will have the opportunity to design and roll out patient access materials as needed.

The AD will lead a team of Patient Access Managers (PAM) who provide additional support to the field team, working closely with the Field Access Managers. The AD will provide oversight and guidance to direct reports, complete employee assessments, and ensure the PAMs are meeting defined job functions. The AD provides US oversight to Customer Operations activities, partnering with both selected vendors and global business partners. The AD will also partner with the National Account Management (NAM) team, ensuring coverage is in line with FDA label. Partnering with NAM and medical team to overcome any payer restrictions. This individual will be required to contribute a high level of clinical and market expertise and lead various agencies, consultants, and global marketing partners to successfully maximize patient access to the product in the U.S.  This includes tracking payer coverage and developing the post-launch payer access strategy in close coordination with the medical and payer teams.

The SPM will also play a role in refining the product launch strategy, critical success factors, behavioral objectives and tactics to ensure all patient access goals are met.  The SPM will have an opportunity to collaborate with global stakeholders, influence future growth strategies, and shape the culture of Dompé US.

Key activities will include:

• Lead and manage a team of patient access managers, including hiring, training and performance management

• Develop and implement training programs to enhance team skills and knowledge

• Fully own patient support programs, including providing management with visibility into key performance indicators (KPIs), managing to required service levels, and initiating performance management steps.

• Recommend and manage patient access programs and track performance, in collaboration with compliance department.

• Collaborate with FAM leadership to create effective and compliant field strategies to impact the customer and patient journey

• Track payer coverage and market landscape and triage access issues.  Identify trends and develop action plan to increase coverage.

• Evaluate distribution model and make recommendations to senior leadership to maintain or enhance as needed to support patient access.

• Leverage the knowledge of the team across our global organization, collaborating with external vendors and internal departments including marketing, legal, regulatory, medical affairs, corporate and compliance. Lead all projects through the local legal, regulatory, and medical review process.

• Comply with all laws, regulations and policies that govern the conduct of Dompé activities.

We are seeking team members who will live by and promote the core values of our Dompé culture: Integrity, Speed, Knowledge, Passion, Attention to Detail, Reliability, Flexibility and Teamwork. We are looking for individuals who possess an entrepreneurial spirit, flexible attitude, and adaptable nature to join our team.

YOU COULD BE THE PERFECT FIT IF YOU HAVE:

• A bachelor’s degree, MBA or master’s level degree a plus 

• 7 years or more of pharmaceutical (or broader healthcare) commercial experience (with at least 2 years in a patient service role)

• At least 2 years of demonstrated leadership experience

• Recent ophthalmology experience a plus, ideally in anterior segment

• Experience in developing and implementing patient access programs

• A proven track record of self-driven results-oriented work history

• Understanding of various vehicles for creating insights and understanding behaviors and needs of target audiences 

• The ability to readily take action on challenges with an appropriate level of planning

• Demonstrated understanding of pharmaceutical legal and regulatory requirements 

• Experience with cross-functional review committees and presenting to senior leadership is required

• Experience working with global teams a plus

SKILLS YOU’LL NEED FOR SUCCESS: TECHNICAL

• Experience creating resources to educate HCPs on various access programs and offerings 

• Metrics driven mindset, with experience analyzing user behavior & marketing activities to improve customer experience

• Understanding of various vehicles for creating insights and understanding behaviors and needs of target audiences

• Demonstrated understanding of legal and regulatory requirements on patient access services

SKILLS YOU’LL NEED FOR SUCCESS: PERSONAL

• Results-oriented

• Self-starter who thrives in fast-paced, start-up environment 

• Critical thinker and active listener

• Influential in driving outcomes and buy-in for ideas

• Ability to manage multiple priorities and simplify approach based on priorities

• Teamwork & collaboration

• The desire to actively solicit feedback on performance and skill development needs

• Appreciation for diversity of perspectives and approaches among peers

$155,000 - $200,000 a year

At Dompé, we offer an attractive compensation package to our team members. Any offer would include a competitive base salary (estimate shared above), incentive bonus, and benefits package customary to the position. Actual individual pay is determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.